FAQs
Frequently Asked Questions
At what time do the different races start?
10K Start: 7:15am
5K Run Starts: 8:45am
5K Walk Start: 8:47am
Course Closes: 10:15am
When is EARLY PACKET PICK-UP? (2 Days)
Friday, February 7 , 10am - 6pm
Saturday, February 8, 10am - 5pm
Runner's Den, 6505 N. 16th St, Phoenix, AZ 85016
10K Start: 7:15am
5K Run Starts: 8:45am
5K Walk Start: 8:47am
Course Closes: 10:15am
When is EARLY PACKET PICK-UP? (2 Days)
Friday, February 7 , 10am - 6pm
Saturday, February 8, 10am - 5pm
Runner's Den, 6505 N. 16th St, Phoenix, AZ 85016
I'm not sure I entered. Is there a way for me to check my status or if a friend has entered?
Yes. Click button below. (You will need the email used when registering, to use this tool.)
Yes. Click button below. (You will need the email used when registering, to use this tool.)
DEFERRALS: Deferrals of 2025 entries to the 2026 event are available by written request only, up to 6pm, Monday, February 3rd and are offered for one year only, with the understanding that construction progress/restrictions at the PVPHX Redevelopment Project could mandate the cancellation of the 2026 event. In the event of cancellation of the 2026 event, there will be no refunds and all fees paid will be considered a donation to our charity partner, Girls on the Run. To Defer, click the button above.
In place of Deferring, entrants may Transfer their registration to another individual at Early Packet Pick-up at Runner's Den, for no fee,.
After clicking button above, login and select the Event for which you wish to Change Race, Defer or Edit Personal Information. (When logging in, you must use the email used when registering and know the account password. (If you don't remember your password, simply follow the directions to reset it and you can then proceed).
Once logged in, to Change your race or Defer to next year, select the Change Race option.
To edit your personal information, use one of the Tab options at the top of the form.
Participants changing from the 5K or 10K to the Double Stack will be charged the fee difference at this time. Changes from the Double Stack to the 5K/10K events will not receive refunds. (Online changes are due no later than 6pm, Monday. February 3rd, 2025)
When you Defer, you will receive an email on approximately September 15, 2025 with a deferral entry code which you can use to register for the 2026 event
-or-
You can still change your race choice by telling us at early packet pick-up at Runner's Den or race morning at the "Solutions" tent.
I'm pre-registered but no longer available to participate due to illness or circumstances beyond my control. What is the policy? If you notify us using the button above by 6pm, Monday. February 3rd,, we will defer your entry to next year's event. (See terms at top of this section). You may also transfer your entry to another participant.
What is the "Really Big Raffle" all about: For the last eleven years, the event has included a Raffle that awards over 300 prizes to lucky participants. All entrants are automatically entered and winners are determined by a computer drawing held the Wednesday prior to the event. Winners are then notified by email and prizes can be picked up at early packet pick-up or at the event.
Where are the restrooms? A bountiful number of porta-jons will be located east of the Start/Finish line at the east end of the staging area parking lot. There will not be porta-jons on either race course.
Do the events have time limits?: Yes, both the 10K and 5K have a 90 minute limit. All courses close at 10:15am
Are baby strollers allowed? Baby strollers are welcome in all events but in the interest of safety and to ease congestion at the start, you are asked to line up at the back of the field.
Are dogs permitted? NO! So there is no misunderstanding, if seen on the course, the human participant's finish results will be deleted, no Finisher medal will be presented and the pancakes will be given to the dog.
Are the courses USAT&F certified? The 5K and 10K courses are both certified.
Can someone else pick up my packet at early pick-up? Yes.
Bib numbers on front or back? Front, so video cameras and photographers can record them.
I can't find my time/place on the results. What do I do? While rare, this does happen occasionally. Simply go to www.raceplaceevents.com, click on the "CONTACT US" tab and send a request to have it looked into. Provide your name, bib number, event, approximate time, and the bib number of anyone you might remember finishing near you. They will track it down.
What is "Girls on the Run"? GOTR is our charity partner and a great local chapter of a national program. For complete details, visit: www.GOTRMC.org
What happens if it rains? The event will be held rain or shine. In the event of dangerous conditions, the event start times will be delayed.
What happens if the event is cancelled?: If it is determined that the event must be cancelled due to circumstances beyond the control of the race organizers, all Arizona resident entries will be deferred to the 2025 event and out-of-state registrants will have their entry fees refunded. In the event the 2026 event is not held, previously paid fees will not be refunded.
If I miss the event, can I still get my race shirt or raffle prize if I've been notified of having won something?
Yes. Remaining shirts and raffle prizes will be available at Runner's Den starting the Monday following the event.
Where do I park? The Primary Parking area for the 2025 is the JC Penney's parking lot on the west side of the development. The Secondary Parking area is the parking structure on the north side of the development. Click the button below for complete parking details.
Is there a Gear Drop? Yes. It will be located at the northeast corner of the staging area. Clothing only may be checked.
(No keys, phones, money or children)
What time do I need to be on site? If you have picked up your packet early at Runner's Den, plan to be on site 45 minutes prior to your race start. Allow 60 minutes if you need to get your packet.
I signed up for a certain sized shirt but may want to exchange it. What is the policy? Following the race, we will offer exchanges from the remaining inventory. Prior to that time, you are asked to take the shirt you requested when registering. For shirt measurements and details, click button below.
In place of Deferring, entrants may Transfer their registration to another individual at Early Packet Pick-up at Runner's Den, for no fee,.
After clicking button above, login and select the Event for which you wish to Change Race, Defer or Edit Personal Information. (When logging in, you must use the email used when registering and know the account password. (If you don't remember your password, simply follow the directions to reset it and you can then proceed).
Once logged in, to Change your race or Defer to next year, select the Change Race option.
To edit your personal information, use one of the Tab options at the top of the form.
Participants changing from the 5K or 10K to the Double Stack will be charged the fee difference at this time. Changes from the Double Stack to the 5K/10K events will not receive refunds. (Online changes are due no later than 6pm, Monday. February 3rd, 2025)
When you Defer, you will receive an email on approximately September 15, 2025 with a deferral entry code which you can use to register for the 2026 event
-or-
You can still change your race choice by telling us at early packet pick-up at Runner's Den or race morning at the "Solutions" tent.
I'm pre-registered but no longer available to participate due to illness or circumstances beyond my control. What is the policy? If you notify us using the button above by 6pm, Monday. February 3rd,, we will defer your entry to next year's event. (See terms at top of this section). You may also transfer your entry to another participant.
What is the "Really Big Raffle" all about: For the last eleven years, the event has included a Raffle that awards over 300 prizes to lucky participants. All entrants are automatically entered and winners are determined by a computer drawing held the Wednesday prior to the event. Winners are then notified by email and prizes can be picked up at early packet pick-up or at the event.
Where are the restrooms? A bountiful number of porta-jons will be located east of the Start/Finish line at the east end of the staging area parking lot. There will not be porta-jons on either race course.
Do the events have time limits?: Yes, both the 10K and 5K have a 90 minute limit. All courses close at 10:15am
Are baby strollers allowed? Baby strollers are welcome in all events but in the interest of safety and to ease congestion at the start, you are asked to line up at the back of the field.
Are dogs permitted? NO! So there is no misunderstanding, if seen on the course, the human participant's finish results will be deleted, no Finisher medal will be presented and the pancakes will be given to the dog.
Are the courses USAT&F certified? The 5K and 10K courses are both certified.
Can someone else pick up my packet at early pick-up? Yes.
Bib numbers on front or back? Front, so video cameras and photographers can record them.
I can't find my time/place on the results. What do I do? While rare, this does happen occasionally. Simply go to www.raceplaceevents.com, click on the "CONTACT US" tab and send a request to have it looked into. Provide your name, bib number, event, approximate time, and the bib number of anyone you might remember finishing near you. They will track it down.
What is "Girls on the Run"? GOTR is our charity partner and a great local chapter of a national program. For complete details, visit: www.GOTRMC.org
What happens if it rains? The event will be held rain or shine. In the event of dangerous conditions, the event start times will be delayed.
What happens if the event is cancelled?: If it is determined that the event must be cancelled due to circumstances beyond the control of the race organizers, all Arizona resident entries will be deferred to the 2025 event and out-of-state registrants will have their entry fees refunded. In the event the 2026 event is not held, previously paid fees will not be refunded.
If I miss the event, can I still get my race shirt or raffle prize if I've been notified of having won something?
Yes. Remaining shirts and raffle prizes will be available at Runner's Den starting the Monday following the event.
Where do I park? The Primary Parking area for the 2025 is the JC Penney's parking lot on the west side of the development. The Secondary Parking area is the parking structure on the north side of the development. Click the button below for complete parking details.
Is there a Gear Drop? Yes. It will be located at the northeast corner of the staging area. Clothing only may be checked.
(No keys, phones, money or children)
What time do I need to be on site? If you have picked up your packet early at Runner's Den, plan to be on site 45 minutes prior to your race start. Allow 60 minutes if you need to get your packet.
I signed up for a certain sized shirt but may want to exchange it. What is the policy? Following the race, we will offer exchanges from the remaining inventory. Prior to that time, you are asked to take the shirt you requested when registering. For shirt measurements and details, click button below.
I am bringing a non-participating guest to the event. Can I purchase an extra Pancake Breakfast? Yes, a limited number are available but only in advance. When registering online, you will have the option to purchase additional breakfasts for $5. No tickets will be available event day.
What are the removable tags on my bib for?: The tags are exchanged for Gear Check, your shirt and pancake breakfast. Do not remove either until instructed to do so and to label your gear bag, if you choose to check one.
I have other questions. How do I get answers? Easy. Contact us by email using the CONTACT US tab above and we'll get back to you ASAP.
Can I have family and friends track my progress during the race?: Yes, Simply click the Track My Race button below to set it up.
What are the removable tags on my bib for?: The tags are exchanged for Gear Check, your shirt and pancake breakfast. Do not remove either until instructed to do so and to label your gear bag, if you choose to check one.
I have other questions. How do I get answers? Easy. Contact us by email using the CONTACT US tab above and we'll get back to you ASAP.
Can I have family and friends track my progress during the race?: Yes, Simply click the Track My Race button below to set it up.
Where do I park Race Day? : Click the button below to download/print complete Parking Information
Where do I find my race results following the race?: You have a few options.
After finishing, you can:
Go to the Results Tent and print out your individual results
Or
You can use your phone to Scan one of the posted "Results Signs" QR codes you will see around the staging area
Or
Using the Results link you will receive by email race morning, simply click the Image you see in the message.
Where do I find my race results following the race?: You have a few options.
After finishing, you can:
Go to the Results Tent and print out your individual results
Or
You can use your phone to Scan one of the posted "Results Signs" QR codes you will see around the staging area
Or
Using the Results link you will receive by email race morning, simply click the Image you see in the message.
I don't have to tell you I love you. I fed you pancakes. Kathleen Flinn